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Privacy Policy(中文版)

Our product is provided by NeuPals Co.,Ltd ("NeuPals"). We are committed to protecting the privacy of students, parents, and educators, while providing students and schools with a dynamic learning and teaching environment made possible by the Internet. Please read and understand this privacy policy carefully before using any products and services.

We offer the following products and services:

SchoolMail is the leading school-safe email product, enabling learners around the world to connect and collaborate in a safe and green way.

The NeuPals International Community is an online community for K-12 learners, enabling users to contact with partners around the world and implement International Explorative and Collaborative Learning System(IECLS).

The privacy policy is divided into two sectionswith the first section addressing information collected from users who are under 13 years of age - and the second section addressing information collected from all other users. While many of our products and services are intended for students, these products and services also include significant involvement by parents, teachers, and other adults as well. This policy is applicable to all our products and services.

1 PRIVACY NOTICE FOR CHILDREN UNDER 13

We strive to protect the privacy for children under 13. We will collect personal information from children under 13 only when that is necessary to obtain parental consent or to participate in a NeuPals program or activity after we have obtained parental consent. Children under 13 years old are not allowed to subscribe or create an account without a parent, guardian, or teacher's permission and in most cases the adult creates the account for the child.

Parental Consent

We require a parent or guardian to consent before a child under the age of 13 can become a member of this website or to use any of our products or services. In addition, during the registration process, we collect only enough personal information (i.e., parent's name and email address) necessary to obtain a parent's permission for his/her child to become a member of this website.

For some of our products and services, teachers and school administrators may provide consent on behalf of parents. Parents should consult the school's Acceptable Use Policy for more information about the school's policies and practices for protecting children on the Internet.

Parents can provide consent by email, fax, or postal mail for their children to use the following products and services: SchoolMail and the Global Community.

To provide consent by post, parents should fill out the parental consent form, sign it and mail it to Room 301 in Building A9, No.2 Xinxiu Street, Hunnan District, Shenyang, Liaoning China.

If we receive consent from a parent, teacher or school administrator, an authorized website Administrator will activate the child's membership.

The Collection of Childrens Information

For all of our products and services we may collect the following types of personally identifiable information directly from children: first name; last name; date of birth; email address; NeuPals email address; password; nickname; IP address; grade level; mailing address; and parent's name and email address. We may also generate a login ID for the child that is different than the child's actual name.

We may also passively collect any personally identifiable information that children choose to post on our online forums as well as cookies from children's computers.

We may collect certain non-personally identifiable information from visitors to our site, such as the date and time of their visit, the type of browser used (e.g., IE or 360), the type of operating system used (e.g., Windows xp or Mac OS), the ISP from which the visitor receives Internet access, and aggregate information regarding what pages users of the site access or visit.

We may also collect non-personally identifiable information from registered members (such as the member's favorite pet or favorite book) and match it to personally identifiable information (such as the member's name) in our database. Such combined information is kept in our internal database under the member's user name.

We shall be exempt from collection of the information following this declaration.

The Use of Childrens Information

We may use the personally identifiable information that we collect from a child to determine whether he or she is eligible to use our site, to obtain consent from his or her parent, teacher or school administrator for him or her to use the service, to provide an interactive online experience, to send newsletters, to make reading recommendations, to provide educational content that we believe that the child may be interested in or would benefit from, and to fulfill requests for products or services.

We may use non-personally identifiable information such as cookies and Web surfing habits associated with IP addresses to improve the design, content and performance of our site. We also may use this information in the aggregate to analyze site usage and the popularity of our Web pages.

We may also collect non-personally identifiable information from registered members (such as the member's favorite pet or favorite book) and match it to personally identifiable information (such as the member's name) in our database. Such combined information is kept in our internal database under the member's user name. We do not share such information with third parties, but we may use it for statistical purposes later.

We shall be exempt from any liability for use of the information following this declaration.

The Disclose of Children's Personal Information

We will only share childrens personal information to the third parties under below circumstances:

1、We may share childrens personal information to the third parties for educational research purposes;

2、In order to provide the products and service that user demand, we may share such information to the third parties;

3、We may disclose personally identifiable and non-personally identifiable information in response to legal process;

4、We also may disclose such information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, violations of our terms of use, or as otherwise required by law;

5、We may disclose such information under any circumstances that we considered suitable according to laws, regulations and our policies.

6、We may transfer personally identifiable information if we are acquired by or merged with another company, or as part of a bankruptcy proceeding;

We strive to prevent children from disclosing personally identifiable information through our products and services. For example, we caution children not to disclose this information while using our products and services, and we endeavor to monitor our online forums and use filters, among other things, in order to prevent this information from appearing in public areas such as blogs and chatrooms on the sites. However, these methods are not foolproof, and children may nevertheless still sometimes disclose personally identifiable information on in our online forums or through other ways. Parents and teachers should advise their children and students not to share any personally identifiable or contact information online.

The Management of Childrens Personal Information

SchoolMailSuport Page

Parents, guardians, or teachers can review children's personal information at any time. They can also have their child's personal information deleted and refuse to permit further collection of such information by us. Members (including parents) can review, edit, or delete any personal information (such as their name, phone number, email or postal address) by logging in to this website and SchoolMail and going to the settings page. Parents can also request that a child's account be deleted at any time by emailing our Support or by going to our Support Page.

We shall not be liable for management of Childrens personal information by parents, guardians or teachers.

PRIVACY NOTICE FOR INDIVIDUALS 13 YEARS OLD AND OVER

Our privacy practices for data that we collect online from individuals 13 years old and over are generally similar to those for information that we collect from users under 13 years old.

The Information Collection from Individuals 13 Years Old and Over

For all of our products and service, we may collect personally identifiable and non-personally identifiable information including, but not limited to: first and last name, date of birth, credit card information, security question and answer, nickname, information related to hobbies and preferences, email address, unique login name and password, home street address and/or telephone number, grade level, school name and address, and school telephone number. We may also generate a unique login ID for use on the our site.

URL13 Teachers who register on we may create and post an online profile, with fields for name, school name, school URL (optional), grade level taught, range of ages of students, languages spoken, total number of students in the class, any additional communication capabilities (optional), school street address, and a brief description of their class(es) for matching purposes. The profile can be viewed by any visitor to the site, though only registered our website members can attempt to make contact with the teacher who created the profile. It is our policy not to create profiles for any user identified by our system as being under 13 years old or identified as a student.

We may use non-personally identifiable information that we collect from users over 13 years old to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage.

We may also collect non-personally identifiable information from registered members (such as the member's music tastes or hobbies) and match it to personally identifiable information (such as the member's name) in our database. Such combined information is kept in our internal database under the member's user name. We do not share such information with third parties, but we may use it for statistical purposes.

We shall be exempt from any liability for collection of the information following this declaration.

The Use of Information from Individuals over the Age of 13

We may use the personally identifiable information that we collect online from users over the age of 13 to obtain parental, teacher or school administrator consent for children to use the service, to provide an interactive online experience, to send newsletters, to make reading recommendations, to facilitate collaborative projects, to provide educational content that we believe that the child may be interested in or would benefit from, to collect, fulfill, and bill for products or services.

We shall be exempt from any liability for use of the information following this declaration.

The Disclose of Information from Teens and Adults

We will only share childrens personal information to the third parties under below circumstances:

We may share childrens personal information to the third parties for educational research purposes; 

Inorder to provide the products and service that user demand, we may share such information to the third parties;

We may disclose personally identifiable and non-personally identifiable information in response to legal process;

We also may disclose such information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, violations of our terms of use, or as otherwise required by law.

We may disclose such information under any circumstances that NeuPals considered suitable according to laws, regulations and our policies.

We may transfer personally identifiable information if we are acquired by or merged with another company, or as part of a bankruptcy proceeding

LINKS TO THIRD PARTY WEB SITES

In order to provide better products and service to our members, our site links to other sites. We are not responsible for the data collection practices on those other sites. We advise you to carefully review those sites' privacy policies before submitting personal information there.

The Use of COOKIES

Cookies are small data files that a Web site writes to your computer hard drive for record-keeping purposes. Cookies identify you as a unique customer and store your personal preferences, as well as technical information (including click through and click stream data). Cookies can either be permanent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser).

We may write "cookies" to your computer, primarily to personalize the site and to make it easier to use during each session, for example by keeping track of your preferences, such as what language you use. We may also use cookies to record session information, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banner ads, or to customize site content based on visitors' browser type or other information that the visitor sends. If you choose to furnish the site with personally identifiable information, this information can be stored in or linked to other data stored in the cookies.

Users may adjust their browser to reject cookies from us or from any other Web site. If they just wish to browse our site without logging in or registering as a member, they can set your browser not to accept cookies. Please consult the "Help" section of your browser for more information. However, there are certain features on our site that can be accessed only in conjunction with cookies or similar devices and you should be aware that disabling cookies or similar devices might prevent you from accessing some of those features.

SECURITY PRACTICES

ePals strive to protect the confidentiality, security and integrity of the personal information we collect from children and adults. We will take strict procedures to manage and protect information users provide, and we will use necessary technology to prevent users information from being lost, stolen or distorted.

NOTICE OF CHANGES TO THIS POLICY

We make changes to this Policy, we will post the changes on the prominently placed on our website with a new effective date at the top. If we intend to use or disclose members' personal information in a manner materially different from that stated at the time of collection we will notify members via email. Members age 13 and over will have a choice as to whether or not we can use their personal information in this different manner. If members fail to refuse the use or disclose of their information, we will assume they agree on it.